Author Archive for: ‘Leslie Phillips, President & COO’
Humans are (still) social creatures wired to connect. It’s true.
And since in addition to loving food, we love people and serving others, we will always keep the conversation going about how to have a better conversation: one that leaves you and the other person feeling inspired, engaged, and basically — really good.
Watch this short TED Talk: 10 ways to have a better conversation
(It’s not just about eye contact…as she says: there’s no reason to show you are paying attention…if, in fact…you are paying attention!)
1. Don’t multi-task (physically or mentally). Be present.
2. Don’t pontificate: if you want to state opinions without discussion, write a blog! Enter every conversation assuming you have something to learn.
3. Use open-ended questions: what was that like, how did that feel, what do you think.
4. Go with the flow – meaning, let thoughts come as you are listening but let them go. Don’t check out of listening because you’re cueing up that random thought or story you want to share.
5. If you don’t know, say you don’t know.
6. Don’t equate your experience with theirs. All experiences are individual.
7. Try not to repeat yourself, it’s condescending and boring.
8. Stay out of the weeds. That detail you are trying to remember (exact year or place) really isn’t that important to others.
9. Listen. This is the most important skill humans can develop. No man ever listened himself out of a job (quoting Calvin Coolidge).
10. Be brief.
Do all of these and be prepared to be amazed.