Author Archive for: ‘Leslie Phillips, President & COO’
- First, get their attention
- Telling people what to do doesn’t work, showing them does
- Make them feel something
- When nothing else works, distract
- Tell them why
The New Year is coming…great time for tackling “difficultness”…practice on you!
Things move fast in the kitchen, and when the day is done, things move fast…out.
This article came advertised as “how to communicate in two words.” I’m thinking…this could be a good thing in a place where there’s not much extra time!
“Words are tools of influence. At the beginning, you say things you need to say. As time passes, you learn to say what others need to hear.”
Two words can..
deflate (“you lose”)
prompt action (“what’s next”)
help when things go wrong (“forgive me”, or “it happens”)
compliment when things go right (“love it”)
challenge (“try again”)
As we hustle and bustle in our ever-busy work and personal lives:
- Speak to make things better.
- Be courteous (or…kind, positive and gracious). Good manners matter most when you feel like ignoring them!
Twice in less than four weeks a quote from Mr. Franklin has been a source of inspiration. At MG’s Foodie QA meeting last month (thank you team Hollins for graciously hosting us!) we started our day with this: “Tell me and I forget. Teach me and I remember. Involve me and I learn.” A great reminder that when we include and engage one another, we can…and do…accomplish so much more.
Maybe today is your birthday, maybe it’s a major holiday, maybe it’s your first day in a new job or with a new team or in a new place, maybe it’s a Wednesday or a Saturday, maybe it’s raining or not, maybe you have catering tonight, maybe you’re down an employee, maybe you’re getting a haircut later…or maybe none of the above. Is it just another day?
Is time flying by or is it creeping? Are you startled that the pool has closed and Christmas decorations are starting to pop up?
Since so many of us work to the rhythm of education, it is that crazy busy and crazy fresh opening season. Lots of to-do’s, long days, pop-up requests…so let’s keep it simple and soak up the wisdom of Jane Goodall:
We know hearing and listening are two different things. Maybe we haven’t all been parents, but we’ve all been children, right? And it usually wasn’t our ears’ fault. A good friend recently shared with me this wisdom (that she gained from her daughter who heard it from her professor, which is a nice story of its own), “Listen. Waiting to talk is not listening”. Connecting with each other depends on us being able to do this. But, it can be tough to do. Not because we don’t care, but because our minds are full of actions, reactions, scripts, to-do’s, etc.
“Conscious listening is difficult, especially in our crazy busy world today with so many urgencies and distractions. As author Leo Babauta says, ‘We are drinking from a fire hose of information, with no idea of how to reduce the flow.’”
How to be a conscious listener offers the above quote, as well as this advice: be patient, be fully present, be willing to understand and learn. In other words, set your mind to it and it will follow.
You probably don’t need an article to tell you that people who work…are more invested in what they do…when they have positive relationships with their coworkers and supervisors.
After all, loving people and serving others is at the core of our core.
But, Five Things Great Managers Do Every Day, is excellent.